1. Cancelling or rescheduling
If you cannot attend, please give Nick at least 24 hours’ notice. Use a contact method that records when the message was sent.
2. Less than 24 hours’ notice
A cancellation or rescheduling request received within 24 hours of the appointment is charged at the booked treatment rate.
3. Missed appointments
If you do not attend a clinic appointment, are unavailable at the agreed mobile address or do not provide access at the agreed time, the appointment is treated as missed and charged at the booked treatment rate.
4. Mobile travel already begun
If a mobile appointment is cancelled after Nick has begun travelling, the booked treatment rate remains payable together with any agreed costs already incurred.
5. Cancellation by Nick
If Nick must cancel, any amount already paid for the affected appointment will be transferred to a replacement time or refunded. This does not affect rights that cannot legally be excluded.
6. Consumer rights
This policy does not remove statutory consumer rights. Any approved refund is made to the original payment method, subject to the payment provider’s processing time.